Turnaround Time:
Our current turnaround time is 10–15 business days for headwear. We will always strive to fulfill your order in a timely manner without sacrificing our quality standards.
Time Calculation:
All time is calculated based on business days. Bison’s business days are Monday–Thursday. We exclude observed holidays from business days. Orders received after 3:00 pm will be entered and received on the next business day.
Observed Holidays:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
Rush Fees:
- 6 Business Days = 10%
- 5 Business Days = 20%
- 4 Business Days = 25%
- 3 Business Days = 35%
- 2 Business Days = 50%
- 1 Business Day = 75%
- Same Day = 100%
Art Fees:
- $60/hr billed in 15-minute increments.
- 1 digital proof included with all orders.
- All artwork must be sent as print-ready vector .ai or .eps files. If you’re supplying raster images, they should be saved as .TIFF or .PSD for one color or a .PSD document w/ layers for multi-color images. All raster images must be to size for printing at 300 dpi.
- Convert all text to shapes.
- Bison Printing LLC owns all separations for output, films, and .dst files.
Placement Variance:
We allow for 0.2″ of variance on all sewing placements. Patches are sewn on by hand, which naturally creates small inconsistencies from hat to hat.
Garment Condition Responsibility:
Bison will not be responsible for other vendor errors. If we receive goods from your vendors we will match them against your purchase order for quantity and size accuracy. By checking these garments, Bison is not accepting liability from your other vendors.
Bison will not be responsible for holes, dirt, or other damage already on the garments when they arrive at the Bison facility. If we discover issues with the garments, we will notify you, but we do not inspect garments for such damage.
Bison is not responsible for garments once they leave our facility. Shipping delays and package damage are the responsibility of the courier.